Ilays Solutions – General Service Agreement

Effective Date: Upon acceptance of service proposal

Company: Ilays Solutions (a brand of Sheerxirfad LLC)

Email: info@ilayssolutions.com

Phone: +254 799 189 834

1. Introduction

This Service Agreement outlines the terms under which Ilays Solutions (“we”, “our”, or “us”) provides digital services to its clients (“you”, “your”, or “the Client”). By engaging with our services, you agree to be bound by the following terms and conditions.

2. Scope of Services

We offer professional digital services including:

• Website Design & Development

• UI/UX Design

• Website Maintenance & Security

• Digital Marketing & Ads Management

• Technical Consulting & Support

Specific service details, timelines, and deliverables will be outlined in your project proposal or subscription package.

3. Payment Terms

• A 60% upfront deposit is required for all one-time projects.

• The remaining balance is due upon project completion or as per agreed milestones.

• Maintenance and retainer services are billed monthly , quarterly , or annually .

• Payments must be made within 7 days of invoice issuance.

• Services may be suspended after a 30-day grace period of non-payment.

4. Ownership & Licensing

• Final deliverables become the Client’s property once full payment is received.

• Ilays Solutions retains the right to showcase completed work in portfolios, unless otherwise agreed in writing.

• Proprietary tools, plugins, or software developed by Ilays Solutions remain our intellectual property unless otherwise licensed.

5. Maintenance & Support

Clients on a maintenance plan benefit from:

• Regular website updates and backups

• Security monitoring and patching

• Monthly performance and analytics reports

• Priority email support

Any support outside the agreed plan may be billed separately.

6. Revisions & Turnaround

• Projects include a limited number of revision rounds (typically 2–3).

• Excessive revisions or scope changes may incur additional charges.

• Project timelines depend on client responsiveness and the scope of work.

7. Confidentiality

All client data and business information will be treated as strictly confidential and will not be shared or reused without your consent

8. Disclaimer & Liability

While we strive for excellence, Ilays Solutions is not liable for:

• Issues caused by third-party services or hosting providers

• SEO or ad campaign performance beyond our control

• Unauthorized changes made by others on your website

We are not responsible for data loss unless you are on a maintenance plan that includes backup services

9. Termination

• Either party may terminate this agreement with 14 days’ written notice .

• Any unpaid work completed will be billed accordingly.

• Ongoing services may be discontinued after repeated non-payment or violation of terms.

10. Acceptance

By engaging Ilays Solutions for services or paying an invoice, the Client acknowledges that they have read, understood, and agreed to this Service Agreement.